We are always looking for ways to improve our security while saving you time and hassle. Voice ID is a secure way for members to more quickly access their account information over the phone without needing PINs, passwords or answers to security questions.

Yes. Like a fingerprint, each person’s voice is unique. Your voice has more than 100 characteristics that our advanced technology uses to authenticate your identity.

No. Voice ID doesn’t use a recording of your voice, but instead uses a digital representation that only works with our system. This means it cannot be compromised or used to gain access to other systems.

The next time you call the Member Service Center, we will verify your identity, then you will be asked if you wish to begin using Voice ID. All you need to do is verbally agree, and it will only take a minute or so to collect the audio needed to identify your voice. After you enroll, it will only take a few seconds to identify you each time you call.

Because Voice ID uses so many unique characteristics, only a health condition that severely affects your voice will result in a failed authentication. Voice ID should work fine even if you have a cold or sore throat.

No, there are times when your PIN will still be required. These include after-hours calls and those to departments other than the Member Service Center.