We're here for you, just differently.

We’re going more digital to better serve you.

Anywhere. Anytime. Here For You.

It’s a cinch to stay connected and get what you need.
And now day-to-day banking transactions will be even easier.

24/7 account access with the Mobile Banking app and Online Banking

Info-packed website so you can find the answers to your questions—fast

More than 30,000 fee-free ATMs in our network

The latest tech and security features

Wes, our Affinity virtual agent powered by artificial intelligence, who helps navigate our website and answer hundreds of general FAQs around the clock

Live customer service agents during business hours; automated phone system 24 hours a day

Affinity Cash Back Debit Card

Affinity Anywhere

Learn how to manage your money safely from anywhere with the Affinity Mobile Banking app, Online Banking and our 30,000+ fee-free ATM network.

Get the Access and Support You Need

Affinity's digital banking tools and friendly
representatives are here to support you.

Account Access

Securely access your
bank accounts anytime,
anywhere with mobile and
online banking.


Unlimited Number
of Transactions

Due to a recent regulatory
change, you have NO LIMIT
on the number of times you
can access your money.*

* Subject to change.

by Phone

Our Member Service
Representatives are available
via phone from the comfort
of your home.

Member Feedback

I was having trouble with my credit card, and I was very upset until I called and spoke with Alexandria. She explained what happened and got my card updated and ready for use. She was such a professional and treated me with kindness and respect.

- Jeff Gordon

I am very thankful and grateful to Affinity, especially during these stressful and uncertain times. My family and I are very appreciative of the care, effort and support from our Affinity representative John and the Affinity team.

- Rick Mansdoerfer

My Affinity representative, Kimberly, was professional, knowledgeable and helpful, delivering excellent customer service. During these stressful times, it was great to get this help from Affinity.

- Lawrence Kramer

The TEAM there is exceptional and has such a great concern for ALL members. They have such a great attitude and desire to help in any way that they can. I will be there for life! Thanks for all the help with the Paycheck Protection Program.

- Jonathon Wilner

Frequently Asked Questions

We’re committed to the health and safety of everyone in our credit union family. To help protect our employees:

  • Many staff are now working remotely.
  • We have minimized employees’ direct contact with the public by limiting branch access to appointments and drive-up access.
  • We have enhanced our already stringent cleaning and disinfecting procedures at all Affinity facilities.

Affinity’s members' funds are insured by the National Credit Union Administration (NCUA), a federal agency backed by the full faith and credit of the United States government. The insurance provides the following:

  • $250,000 in coverage to all members of federally insured credit unions for their single ownership accounts. These accounts include regular shares, share drafts (similar to checking), money market accounts, and share certificates. Individuals with account balances totaling $250,000 or less at the same insured credit union are fully insured.
  • $250,000 for each joint account holder for their combined accounts. For example, a two-person joint account with no beneficiaries has $500,000 in coverage. This coverage is separate from and in addition to the coverage available for other accounts such as individual accounts with no beneficiaries and retirement accounts.
  • $250,000 for traditional and Roth IRAs for their combined accounts. Additionally, the NCUA insures KEOGH accounts separately in the total of $250,000.
  • Revocable trust accounts may qualify for insurance coverage of up to $250,000 per beneficiary named by the owner (if a member of the credit union) that is separate from the individual coverage available to the trust owner (also referred to as grantor or settlor).
  • Irrevocable trust accounts have separate coverage of up to $250,000 per beneficiary in an account (or accounts) established.
  • Up to $250,000 for business accounts.
  • Up to $250,000 for Custodial accounts. This insurance coverage is separate from any other accounts of the guardian, custodian, conservator, ward or minor.

Learn more about the Paycheck Protection Program (PPP).

The SBA is working directly with state governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the coronavirus (COVID-19).The SBA’s Economic Injury Disaster Loan (EIDL) program provides loans to small businesses and most private, non-profit businesses of all sizes to help them meet their ordinary and necessary financial obligations that cannot be met as a direct result of the disaster. These loans are intended to assist through the disaster recovery period.

Application Process:

  1. Visit the SBA disaster relief website: https://disasterloan.sba.gov/ela and check for your specific state and county. Here you can apply online and receive additional disaster assistance information.
  2. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disastercustomerservice@sba.gov for more information on SBA disaster assistance. Individuals who are deaf or hard-of-hearing may call (800) 877-8339.
  3. Completed applications should be mailed to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155

We know it’s a difficult time. You’re not alone. If you’re experiencing financial hardship as a result of the coronavirus pandemic, please contact our team so we can provide guidance and help.

Due to a recent regulatory change, at this time you have NO LIMIT on the number of times you can access your money. You can keep your money in savings until the moment you need it. Then you can transfer, make a withdrawal and pay bills freely with no limits or penalties at this time.

Please note: This is subject to change without notice. Please check this page frequently for updates.

Absolutely! While our branch access may be limited, Affinity is still open for business and ready to support your financial needs. You can:

  • Easily open accounts online
  • Apply for loans online
  • Set up an appointment to speak with a Member Service Representative over the phone

At Affinity ATMs, you can:

  • Deposit cash or checks
  • Make withdrawals
  • Check balances
  • Transfer funds between accounts

Most of these services are also available through non-Affinity ATMs in the CO-OP network, but some CO-OP ATMs may not accept deposits. Find an ATM near you.

To help make account access easier during this time, Affinity is temporarily waiving fees on out-of-network ATM transactions, and we have removed the limit on the number of monthly ATM transactions you can make.

To avoid transaction fees, keep these things in mind:

  • While Affinity is not currently charging fees on out-of-network ATM transactions, the ATM owner may still charge a fee.
  • As always, members can use any Affinity ATM free of charge.
  • You can also access nearly 30,000 fee-free ATMs through the CO-OP network.

Financial Learning

COVID-19 Support

We are here to provide you with the support and resources necessary to manage your financial wellbeing every step of the way.

Read Our Blog >

Webinar: Financing Your Foundation - Renting, Homebuying, and Mortgages

Learn important facts and tips about homeownership.

Learn More >

Financial Wellness and Education

We strive to improve the financial lives of our members. Discover tools to help you achieve financial independence and peace of mind.

Learn More >

Understanding health insurance

Learn how health insurance protects you medically and financially, how plans work, and how to choose the one that is best for you.

Learn More >

Webinar: Make a Budget That Meets You Where You Are Now

Make positive changes and achieve your financial goals by learning how to create and use a realistic budget.

Learn More >

Banking with financial institutions

Discover the many ways you can benefit from savings and checking accounts and other banking products and services.

Learn More >

Creating a budget (and sticking to it)

Get ready to take control of your finances and spend your money the right way.

Learn More >

Buying a home and understanding mortgages

Gain valuable knowledge about the homebuying process, to help you buy or refinance a home.

Learn More >

Borrowing smart and preparing for higher education

Get educated about the federal student loan process, so you can borrow wisely.

Learn More >

Access Anywhere

Download the Affinity Mobile Banking
app and manage your finances wherever
and whenever it's convenient for you.

Download Affinity Mobile Banking on the App Store Download Affinity Mobile Banking on Google Play

Need Help?

Call us at 800.325.0808 or

Schedule an Appointment